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Program Guide | Hilo, HI

Program Guide | Hilo, HI

301 Kalanianaole Ave.
Hilo, HI 96720
United States


Posted on July 1, 2022


Program Guide positions are responsible for the direct supervision, safety, health, and wellbeing of the students while implementing the program curriculum and facilitating therapeutic weekly treatment plans. The Guide role primary purpose is to learn the program and the necessary hard and soft skills while providing support to other members of the Program Guide team and following the direction of the Program Manager and Program Supervisors.



  • Uphold safety, supervision, and monitoring of students in accordance with Program Policy.
  • Learn and articulate the Pacific Quest mission, guiding principles, and curriculum.
  • Effectively communicate with students in a group setting and direct student group toward common goal.
    Share responsibility for facilitation of the daily activities including meal preparation, exercise, group meals and activities.
  • Demonstrate flexibility with camp placement, program, location, and student supervision assignments.
    Observe and identify the needs of individual students and the group to create a physically and emotionally safe and supportive environment.
  • Role model program expectations at all times, which includes upholding our diet and wellness standards while at work.
  • Ensure safety watches are followed by all members of the treatment team.
  • Ensure logistical tasks within your guide team are delegated and accomplished.
  • Facilitate and ensure a minimum of 2 lessons per shift from student curriculum are being taught in camp
  • Build and maintain rapport with students while holding boundaries that furthers therapeutic outcomes.
    Communicate clearly and appropriately with students, guides, supervisors, and managers.
  • Maintain client confidentiality
  • Keep appropriate boundaries related to self-disclosure
  • Maintain professional appearance and attitude in accordance with Program Policy.
  • Complete nightly lock-up.
  • Ensure all work locations & common areas are clean and organized.



  • Ability to maintain physical alertness and activity over the course of designated work hours.
  • Must provide and maintain current CPR/First Aid certification. CPR certifications must be from a classroom training, and no substitutions for First Aid certs (i.e. Wilderness First Aid, Wilderness First Responder) can be accepted.
  • Maintain a current NVCI (Non-Violent Crisis Intervention Training) certification provided by Pacific Quest
  • Ability to adhere to confidentiality policies
  • Able to pass a thorough background check and drug screen.
  • Ability to work in a constant state of alertness and in a safe manner.
  • Provide annual physical and TB clearance to meet the physical requirements of this position.
  • Valid driver’s license with clean record.
  • COVID-19 vaccination required



  • Bachelor’s degree preferably in Psychology, Sociology, Social Work, Farming/Agroecology, or Outdoor Education/Leadership OR a minimum of three years relevant experience.
  • Experience in Rites of Passage, Education, Horticultural Therapy, Health and Wellness, 12 Step Recovery, Gardening, and/or experience in Therapeutic Settings such as Wilderness Therapy or Residential Treatment Centers.
  • Preferred age of 25 year or older, in order to meet Company auto insurance requirements




Workweek schedules and various shifts are available and will be determined based on operational needs. Typical Guide shifts are as follows:

  • Guide and Lead Guide: 7am-9:30pm and are an average of 10-12 hours per day on a 4-day shift
    Work hours may be adjusted due to operational needs
  • Employees will clock in 10 minutes before their scheduled shift and be prepared to enter direct care at the start of their shift
  • Overtime may be required until relief staff is on-site, or if extra staffing is needed.



The role of a Program Guide is physically demanding, please communicate in writing any accommodations you may need related to the following parameters: With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, climbing stairs, walking up inclines and on uneven terrain may be required for long periods of time. Additional physical requirements may include lifting and or moving up to 50 pounds.


Visit the Pacific Quest Career Page for the full job description and our Online Application